Refund & Cancellation Policy

We believe in straightforward terms. Below you'll find everything you need to know about commitments, cancellations, and our performance guarantee.

Billing Schedule

Billing happens monthly on the same day you sign up. For example, if you subscribe on the 15th, you will be billed on the 15th of every month thereafter.

Minimum Commitment

All service agreements carry a 90-day minimum commitment beginning on your VA's official start date. Cancellation requests submitted before the 90-day minimum has been fulfilled will not be honored, and the full monthly rate remains owed through the end of the minimum term.

Cancellation

After the 90-day minimum period, you may cancel at any time by submitting a written cancellation request to reginald@getsetforce.com. A 30-day notice period is required. You will be billed at your full monthly rate through the end of the 30-day notice window. No prorated refunds will be issued for partial months within the notice period.

Refunds

All fees are non-refundable. We do not issue refunds for any reason, including early cancellation, dissatisfaction, or unused service days within a billing period. Our performance guarantee (see below) is the remedy for service concerns — not a refund.

30-Day Performance Guarantee

We stand behind the quality of our placements. If you are unsatisfied with your VA's performance within the first 30 days of their start date, you are entitled to one free VA replacement. The replacement VA receives their own 30-day performance window. Your original 90-day minimum commitment continues uninterrupted — the replacement does not reset the clock.

If you request a second replacement at any point, a new 90-day minimum commitment will begin on the date your second replacement VA starts. Each subsequent replacement carries the same reset.

The performance guarantee does not entitle clients to a refund, contract exit, or billing credit under any circumstances. Guarantee eligibility is subject to our review and discretion.

Policy Summary

Billing Errors

If you believe you were charged in error (duplicate charge, charge after cancellation, etc.), email reginald@getsetforce.com within 30 days of the charge. We will investigate and, if confirmed, refund the erroneous amount within 10 business days.

Service Issues

If you are not satisfied with the Services, contact us first. We will work in good faith to assign a different setter, adjust your script, or otherwise resolve the issue. Refunds for service quality are at our sole discretion.

Chargebacks

Please contact us before initiating a chargeback. Chargebacks filed without first contacting us may result in immediate termination of Services.

Contact

Questions? Email reginald@getsetforce.com.